REFUNDS, RETURNS & EXCHANGES POLICY

Last updated: 12 November 2026

At Lumora Home, we want you to be happy with your purchase. If something isn't right, we are committed to helping you resolve the issue fairly and in accordance with applicable South African consumer protection laws.

1. Change-of-mind returns

For qualifying online purchases, customers may exercise their cooling-off rights under section 44 of the Electronic Communications and Transactions Act 25 of 2002.

Where applicable, customers may cancel an order within seven days after receiving the goods without providing a reason.

The customer may be responsible for the direct cost of returning the goods, as permitted by law.

Certain categories of goods and transactions are excluded from this cooling-off right under the Act.

2. Damaged, defective or incorrect products

If your product arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos, where appropriate.

We will assess the issue and arrange an appropriate resolution in accordance with applicable consumer protection legislation.

Under section 56 of the Consumer Protection Act, qualifying defective goods may be returned within six months of delivery for repair, replacement or refund, at the consumer's election, subject to the Act.

Customers will not be required to pay return costs where the law requires Lumora Home to bear those costs.

3. How to request a return

To request a return, contact:

Email: Lumorahome.za@gmail.com